GDPR Compliance
The app used for assuring the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
CLICK & COLLECT
Place your order online and then collect from our store in Temple Fortune at a pre-arranged time that is booked at checkout.
Click and Collect will be available during opening hours and there will be two collection slots available for every 30 minute window throughout the day. To ensure that we can adhere to current government guidelines please ensure that you collect during your pre-booked window.
We will have a collection area to the side of the M&S exit driveway. Please pull over at the side of the drive and then after collection you will be facing the correct direction to exit onto Finchley Road.
FREE DELIVERY
We provide free delivery to the following postcodes on Tuesdays and Thursdays – NW4, NW7, NW11, N2, N3, WD6, WD7, HA7, HA8.
Orders must be received 48 hours prior to the nearest delivery day.
If you would like a delivery to a postcode not listed above then please call us on 020 8457 5000.
How long will you keep my product until I collect?
We'll keep it for you for 36hours but after that we'll give you a reminder call to pick up. If we haven't heard from you within 7 days, we'll have to return it back to the shelf for a full refund. Most of our items in store are one-off and rare pieces.
Will I need an account with the online store in order to use click and collect?
You may be able to order online as a 'Guest', however, it is usually advisable and may be a requirement to create a simple online account with the store. This involves simply providing your email address to identify yourself as a customer. You are also likely to be asked to create a password so that you can log in securely to your account when you next visit the online store. This is a good idea, making purchasing faster and easier, as well as allowing the store to save details of your past orders, make purchase suggestions and give you special offers, etc. on the basis of your buying history. Choose a secure password, containing some upper and lower case characters as well as at least one special character. Do not share your password with anybody else. You will not need to provide your password at the collection point.
Can somebody else collect my order on my behalf?
If you need someone else to collect your items, you will have to share the collection details with that person and often notify the store that somebody else will be picking up your purchases. Your nominated collector will need to know the location, date and time for collection as well as the details of your order. Please beware of sharing your personal information. Always make sure it is a trusted person that you send to collect your shopping.